Programme purpose
Learning designed for immediate organisational application.
A focused operational programme that equips Branch Managers and ESG Champions to implement ESG responsibilities, collect reliable data, retain evidence and escalate sustainability risks consistently across a distributed branch network.
Available datesChoose the session that works for you.
Detailed two-day curriculumSix modules, practical exercises and workplace-ready outputs.
The programme moves from core concepts to guided application. Every major module includes focused submodules and a practical exercise.
Day 1Branch-level ESG responsibilities and reliable data generation
Module 1 — ESG and IFRS sustainability fundamentals for branch operations
- How branch activities connect to enterprise sustainability commitments
- IFRS S1/S2 concepts relevant to frontline operations
- Branch-level environmental, social and governance risks
Practical application: Map common branch activities to ESG risks, opportunities and disclosures.
Module 2 — Branch metrics, definitions and reporting boundaries
- Energy, fuel, water, waste, safety, complaints and inclusion metrics
- Reporting periods, units, organisational boundaries and cut-off rules
- Data-owner, reviewer and branch-manager accountability
Practical application: Complete a branch metric-definition and ownership worksheet.
Module 3 — Source records and defensible evidence
- Acceptable invoices, logs, registers, photographs and system extracts
- Evidence naming, completeness, privacy and retention
- Preventing estimation errors, duplication and unsupported submissions
Practical application: Assess sample evidence packs and identify control failures.
Daily participant outputA branch metric register, ownership map and evidence checklist.
Day 2Submission controls, incident escalation and branch improvement
Module 4 — Data capture, validation and submission workflow
- Form-based reporting and controlled spreadsheet uploads
- Completeness, reasonableness, unit and period checks
- Draft, submit, return, correct, certify and approve stages
Practical application: Enter and validate a sample monthly branch submission.
Module 5 — Exceptions, incidents and escalation
- Environmental, health and safety, conduct and community incidents
- Grievances, customer complaints and whistleblowing triggers
- Immediate notification, investigation, corrective action and closure evidence
Practical application: Run a branch incident-escalation simulation.
Module 6 — Performance review and branch action planning
- Reading branch ESG dashboards and exception reports
- Root-cause analysis and corrective-action ownership
- Manager certification, improvement targets and follow-up
Practical application: Develop a branch ESG improvement plan with owners and deadlines.
Daily participant outputA completed sample submission, incident-escalation record and branch improvement plan.
Who should attendDesigned for the people responsible for delivery.
- Branch Managers
- Branch ESG Champions
- Regional and zonal operations teams
- ESG data reviewers and process owners
Learning outcomesWhat participants will be able to do.
- Clarify Branch Manager and ESG Champion accountability
- Improve first-time ESG data quality
- Strengthen evidence completeness and escalation
- Create confident local sustainability implementation champions
Participant resourcesPractical take-away tools.
- Branch ESG handbook
- Monthly submission and evidence checklist
- Exception and escalation log
- Branch 60-day activation plan
Learning methodologyTechnical instruction translated into practical action.
Plain-language instruction, branch scenarios, guided data practice, evidence exercises, review simulation and action planning.
Secure your place or train your organisation.
Register an individual participant, book a corporate cohort or request a tailored in-house version aligned with your sector and implementation priorities.